Customer Experience Star Nomination
At Mountain Valley Bank, customer service is part of our mission.
[contact-form-7 id="35880" title="Customer Experience Star Nomination Form"]
Customer Experience Standards
In addition to providing great financial services, our associates provide each customer with unmatched service to help them on their way to a successful financial future.
Greeting the Customer
- Every time you see a customer, smile and offer an appropriate greeting.
- When a customer enters your office, stand and greet them (by name if possible) and shake their hand.
- Answer the telephone cheerfully with a greeting and your name.
Communicating with the Customer
- Speak cheerfully and enthusiastically with customers in person or on the phone.
- Remember, even when the customer is wrong or confrontational they are still the customer and should be treated with respect.
Helping the Customer
- Answer all questions quickly and efficiently and take personal responsibility to get the answers.
- Anticipate customers’ needs and resolve their problems. Be sure you have resolved all issues to the best of your ability before passing the customer to another employee.
- If a customer needs assistance from another department or area, see that they are personally escorted to the new department and make appropriate introductions.
Recognizing life’s little moments
- Births
- Deaths
- Awards and accomplishments
- Marriages
- Thinking of you
- Anniversaries
Steamboat Springs Curve Plaza - 970-870-6550
Steamboat Springs Wildhorse - 970-870-9990
Meeker - 970-878-0103
Walden - 970-723-8221
Hayden - 970-276-9099
Greeley - 970-351-8600
Fort Collins - 970-472-7900
24hr Telebanking - 877-275-2088