Customer Experience Star Nomination

At Mountain Valley Bank, customer service is part of our mission.

[contact-form-7 id="35880" title="Customer Experience Star Nomination Form"]

Customer Experience Standards

In addition to providing great financial services, our associates provide each customer with unmatched service to help them on their way to a successful financial future.

 

Greeting the Customer

  • Every time you see a customer, smile and offer an appropriate greeting.
  • When a customer enters your office, stand and greet them (by name if possible) and shake their hand.
  • Answer the telephone cheerfully with a greeting and your name.

Communicating with the Customer

  • Speak cheerfully and enthusiastically with customers in person or on the phone.
  • Remember, even when the customer is wrong or confrontational they are still the customer and should be treated with respect.

Helping the Customer

  • Answer all questions quickly and efficiently and take personal responsibility to get the answers.
  • Anticipate customers’ needs and resolve their problems. Be sure you have resolved all issues to the best of your ability before passing the customer to another employee.
  • If a customer needs assistance from another department or area, see that they are personally escorted to the new department and make appropriate introductions.

Recognizing life’s little moments

  • Births
  • Deaths
  • Awards and accomplishments
  • Marriages
  • Thinking of you
  • Anniversaries

 

MOUNTAIN VALLEY BANK

Steamboat Springs Curve Plaza - 970-870-6550
Steamboat Spring Wildhorse - 970-870-9990
Meeker - 970-878-0103
Walden - 970-723-8221
Hayden - 970-276-9099
24hr Telebanking - 877-275-2088

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Effective July 1, 2020 our Funds Availability policy will be changed to the following: We are increasing the amount we make immediately available for withdrawal by checks not subject to same day availability from $200 to $225. In addition, the amount available for withdrawal on the second business day after the day of your deposit for large deposits, will increase from $5,000 to $5,525.