to Our New debit Cards
We’re Here to Help.
Why am I getting a new debit card?
As part of our commitment to providing you with the finest value and most competitive checking products, we are updating our card program to include additional features and issuing new cards.
When am I getting my new debit card?
You should see your card in the mail prior to 9/09/22.
Will I need to activate my new card?
Included with your new card you will receive information on how to quickly activate your new debit card on or after 9/12/22.
Can I pick my new card design?
A new card design has been preselected for you and is on its way. If you prefer to choose a different design when your card renews, please contact your local branch and we can update your selection.
Are mobile purchasing options available?
Your new debit card can be added to Apple Pay, Samsung Pay, or Google Pay.
Will my card number change?
Card security is a top priority to us. To help protect your account, you will receive a new card number with expiration date and security code.
What will happen to my account balance?
All balances will transfer automatically to your new account.
What if I need to report my card lost/stolen?
We have several ways to assist you:
- In person Monday – Friday 8-5p MT
- By calling 888-297-3416
- NEW Card Controls – turn off your card
What if I don't receive my card?
Stop by your closest Mountain Valley Bank location where they will be able to produce you a new card on the spot or call our Bank Card Services team at 1-888-350-1184.
Steamboat Springs Curve Plaza - 970-870-6550
Steamboat Springs Wildhorse - 970-870-9990
Meeker - 970-878-0103
Walden - 970-723-8221
Hayden - 970-276-9099
24hr Telebanking - 877-275-2088
a division of Mountain Valley Bank
Greeley - 970-351-8600
Fort Collins - 970-472-7900
Effective July 1, 2020 our Funds Availability policy will be changed to the following: We are increasing the amount we make immediately available for withdrawal by checks not subject to same day availability from $200 to $225. In addition, the amount available for withdrawal on the second business day after the day of your deposit for large deposits, will increase from $5,000 to $5,525.