Online Services

Frequently Asked Questions




iPay Questions? We’ve Got Answers.

Additional questions? Reach out to a personal bankers for more information.

What is iPay?
iPay is a bill pay service that allows you to make payments to businesses and individuals using your Internet banking account. You can determine who to pay, which account the payment should come from and when to make the payment.
How do I enroll in iPay?
It’s easy to enroll in iPay.  Just log in to your NetBanking account and click the “Bill Pay” link to access the short enrollment form.
Who can I pay with iPay?
You can pay any business or individual with a mailing address within the United States.  For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.
What is the cost to use iPay?
The only fee incurred by an  iPay subscriber is if  any of the following features are used:

Charitable Donation:  $ 1.99

Gift Check:  $ 2.99

Overnight Delivery:  $19.95

2nd Day Delivery:  $14.95

Is iPay secure?
Paying bills online is one of the safest ways to pay your bills.  iPay helps guard against identity theft from lost or stolen checks, bills, or statements. It also increases your privacy because only you can access your account information, account numbers and payment history.  As a result, you maintain tighter control of your account with real-time access to your payment activity.
I’m currently enrolled in Bill Pay. What do I have to do to change to iPay?
Your account information and history will be automatically converted to iPay.  Your will not have to re-enter your payee list or be prompted to enter new security questions.  It will be necessary to re-enter NetTeller Event Alerts as they will not convert to iPay.
Are there limits on the amount I can pay a person using iPay?
Yes, the limits are: $1,000 per payment,$2,000 per processing day. These limits can be adjusted per subscriber.
What are the primary benefits of iPay?
Save Time!  Save Money!  Stay Organized!  Save Paper!


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